Refund Policies

Alcomex’s Refund Policies

EXCHANGES AND REFUNDS

Returning your product because you changed your mind 

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days of receipt, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

For online purchases, we'll refund the full order within 14 days.

Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.